FAQs
Q. Are special request guaranteed?
A. As indicated, this will depend on each individual hotel's availability. We will certainly pass your special request on to the hotel.
Q. How long will it take to confirm 'On Request' room(s)?
A. Most bookings are confirmed within 1 business day. In some cases owing to holiday at the hotel location or technical problems, it could take up to 2 business days.
Q. Does free airport transfer come with my the hotel reservation?
A. Generally speaking (unless indicated as special offer under price), airport transfers are not included in the hotel reservation made with us. You can request to include them at additional cost.